Shipping policy

Shipping Policy

Order Processing

At Horizon, we are committed to getting your products to you as quickly as possible. Orders are typically processed within 1–3 business days after purchase.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times:

Canada: 7–20 business days
United States: 7–20 business days
International Orders: 10–30 business days

Please note that shipping times may vary depending on your location, shipping carrier delays, holidays, weather conditions, or customs processing.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated after several days, please contact our support team and we will be happy to assist you.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, Horizon may offer free shipping promotions or discounts.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible. We will do our best to help update your order, but we cannot guarantee changes once the order has been processed or shipped.

Lost or Delayed Packages

Horizon is not responsible for packages that are delayed, lost, stolen, or incorrectly delivered after they have been confirmed as shipped by the carrier.

If your package has not arrived within the expected delivery timeframe, please contact us and we will help investigate the issue.

Customs and Import Fees

For international orders, customers may be responsible for any customs fees, duties, or taxes required by their country. These charges are determined by local authorities and are not controlled by Horizon.